![]() ![]() ![]() I wish I had have been given this option either a week ago, or even yesterday afternoon as it would have saved me around 12 hours of stuffing around with things which, without their access codes, is not going to be rectified.Logging into your Technicolor TC8715D is a quick process that results in you being able to adjust wireless settings for your modem, security settings & how your modem interacts with the reset of your network. I advise that if anyone comes across any issues, do not beat around the bush with the run of the mill assistance you are firstly given and demand to speak with someone from modem tech support and ask them to remotely access your PC. I tried to take in as much as I could but she was moving to quickly for me. In the end, a successful outcome was the case.īy having the technician on the phone remotely access my desktop computer and reconfigure the modem I am now able to connect to the internet via my mobile devices. But I did get a hold of tech support specialists from Telstra who informed me that my modem (Technicolor TG799vac) is the latest model so there is still flaws with it they are trying to work out. I did not attempt Hero's advice so I cant confirm wether it would be successful or not. So if anyone has any idea on how to resolve this, I would greatly appreciate your input. Network settings on the computer itself and allowing 'sharing to devices by this connection' Changing the wifi channel via 10.0.0.138 ![]() Forgetting and resetting network settings on my mobile devices (ipad 5, ipad mini, ipad 2 and iphone 6) This is honestly doing my head in and I would like a simple fix to allow hassle free connection to my internet! I then wait 20-30 minutes before getting back in touch with someone and go through the same rig-roll. I have spoken with "tech support" via 24 X 7 chat but each time after I have assured them I am accessing the internet via my ethernet connected desktop, they go and perform a refresher on their end and drop my connection out. I have googled everywhere, looked all over Telstras site and for the life of me I can not find anywhere that points to a solution. It took over 6 hours to get it working accordingly and now the wifi devices are not accessing the internet although they are perfectly connected to the modem. Upon getting the second modem we have just had hassle after hassle. Upon receiving the first modem we had issues as the generic passwords were not being recognized and we could not connect the modem to the internet, this issue was dealt with within a few hours and a new one was on its way. Recently I upgraded to a new modem with Telstra and ordered the Technicolor Gateway Max. ![]()
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January 2023
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